Shipping & Returns

Worldwide Shipping

We ship authentic European vintage treasures worldwide from our studio in Vlagtwedde, the Netherlands. Every order is individually prepared, professionally packed and dispatched with care — whether your purchase is travelling to a neighbouring country or to the other side of the world.

Dispatch Time

Most orders are carefully prepared and dispatched within 1–3 business days of payment being received. For fragile, valuable or specially prepared pieces, additional preparation time may be required. We will always keep you informed of the expected dispatch date.

Tracking

All shipments include tracking wherever available. You will receive your tracking number by email as soon as your order has been dispatched, so you can follow your package throughout its journey.

Insurance

We apply shipping insurance where appropriate, particularly for higher-value pieces. If you wish to discuss insurance options for a specific item before purchasing, please contact us and we will be happy to advise.

Packaging

Vintage and antique items require considered protection. We select the appropriate level of packaging based on the size, weight, fragility and value of each piece — from standard secure packaging to museum-level protection for rare or exceptional items. Any additional packaging costs will always be discussed and agreed with you before shipment.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT or other local charges as determined by the destination country. These costs are the responsibility of the buyer. We recommend checking your country’s import regulations before placing an order. We are unable to mark shipments as gifts or understate their value on customs declarations.

Returns Policy

Because our vintage items are unique and secondhand, we do not offer voluntary returns or exchanges outside cases where a return is required by applicable law. Your statutory consumer rights remain unaffected. We invest considerable time and care in describing and photographing every piece as accurately and honestly as possible, so that you know precisely what you are purchasing before committing to a buy.

We strongly encourage you to contact us before purchasing if you have any questions, doubts or would like additional photographs or condition information. We are always happy to provide whatever detail you need to purchase with full confidence.

Damaged Items

In the rare event that an item sustains damage during transit, please contact us within 7 days of delivery with photographs of both the packaging and the item. We will work with you promptly and fairly to find an appropriate resolution.

Questions?

For any questions about shipping, packaging, delivery times or a specific order, please do not hesitate to reach out via our Get In Touch page. We aim to respond to all enquiries within 24 hours on business days.

Shipping to Other Countries

Can’t find your country at checkout? Some destinations are available by request. Contact us with your country and postcode for a personal quote for tracked and insured shipping before ordering.