Refund policy

Returns and Refund Policy

Last updated: 11 September 2026

ContinentalVintage sells unique secondhand, vintage and antique objects. Every item has been previously used and can show signs of age, wear, patina, discolouration, minor damage or other characteristic imperfections. These features are part of the authentic nature of vintage and antique goods and are not automatically defects when they match the item's age, nature, photographs and description.

We aim to photograph and describe every object as accurately as possible. Product information includes, where known, condition, dimensions, materials, visible wear, damage and relevant details. Photographs form part of the product description.

No voluntary returns or exchanges

Because our items are unique and secondhand, we do not offer voluntary returns or exchanges outside cases where a return is required by applicable law. This includes a change of mind, personal taste, expected colour or size, normal age-related wear, disclosed imperfections, or an item not matching a buyer's interior. This does not limit any consumer rights that cannot legally be excluded.

Statutory consumer rights

Nothing in this policy limits your applicable statutory consumer rights. Consumers in the European Union may, depending on the circumstances and applicable exceptions, have a legal right to withdraw from an online purchase, commonly within 14 days after receiving the item. To exercise a legal right, contact htc.herman@gmail.com promptly with your name, order number and the item concerned. We will provide the applicable instructions.

Items not as described

If an item differs materially from its description, the wrong item was delivered, or a relevant problem was not disclosed, contact us before returning it. We assess every report individually. Where we are responsible, an appropriate solution may include repair, a partial refund, a full refund or another reasonable remedy. Normal signs of age and characteristics clearly shown or described are not hidden defects.

Damage in transit

Inspect your order promptly after delivery. If the parcel or item arrives visibly damaged, please contact us preferably within 48 hours at htc.herman@gmail.com and include your order number, photographs of the parcel, packaging and item, and a short description of the damage. Keep all packaging until the claim has been assessed. Reporting after 48 hours can make a carrier claim more difficult, but this request does not limit statutory rights.

Return shipments

Please contact ContinentalVintage before returning an item so that we can provide the correct instructions. When a return is legally required or approved by us in writing, package the item carefully and, where reasonably possible, return it in the condition received. Use a trackable and adequately insured service where appropriate and retain proof of shipment.

Refunds

When a refund is due, it is processed in accordance with applicable law and, where possible, through the original payment method. We will explain any relevant conditions before processing.