Frequently Asked Questions
Do you have questions about a specific item?
If you have questions about our vintage items, measurements, condition or services, please contact us through our Get In Touch page. We aim to respond within 24 hours on business days.
How do I know ContinentalVintage is safe and reliable?
Our website is secured with an SSL certificate and payments are processed through the secure options shown at checkout. ContinentalVintage is a registered business in the Netherlands and our company details are transparently available. Shipping services, tracking and any applicable insurance depend on the destination, carrier and selected service.
Are your items authentic vintage or modern replicas?
We sell genuine vintage pieces, not modern replicas. Every item is personally sourced and carefully assessed before listing. When a maker, date or origin cannot be confirmed, we state this clearly rather than presenting an attribution as certain.
What information is provided for each item?
Each listing includes a detailed description, condition report, approximate age, origin where known, dimensions and multiple photographs. Signs of age, use, patina and disclosed imperfections are part of the item description.
Can I request additional photographs or information before buying?
Yes. If you would like additional photographs or details about condition or provenance, please contact us before purchasing. We will provide the information available to help you make an informed decision.
How are items packed and shipped?
Every item is carefully packaged using suitable protective materials. Fragile and valuable items receive additional protection appropriate to the object. Available shipping services, tracking and insurance vary by destination and carrier; the applicable options are confirmed for each order.
How often do you ship?
We ship orders several times per week. After an order is confirmed and payment is received, we normally dispatch within 1–3 business days. When tracking is included with the selected shipping service, the tracking number is sent by email after dispatch.
Do you ship worldwide?
We ship to most countries where a suitable carrier service is available. Shipping options, costs and estimated delivery times are shown or confirmed based on the destination and item. For more information, visit our International Shipping page.
What about customs duties and import taxes?
International orders may be subject to customs duties, import taxes or VAT determined by the destination country. These costs are the buyer’s responsibility unless applicable law requires otherwise. We cannot mark commercial shipments as gifts or understate their value on customs declarations.
What payment methods do you accept?
Available payment methods are shown at checkout and can vary by country, currency and device. Transactions are processed securely through the payment providers offered in our Shopify checkout.
Do you accept returns?
Because our vintage items are unique and secondhand, we do not offer voluntary returns or exchanges outside cases where a return is required by applicable law. Your statutory consumer rights remain unaffected. If an item arrives damaged, is the wrong item, or differs materially from its description, please contact us promptly so we can help. Please contact us before returning any item and review our Shipping & Returns policy for full details.
Can I visit you in person?
For exceptional or high-value pieces, clients and their appointed experts can visit our studio in Vlagtwedde, the Netherlands by prior appointment.
Can I request a specific item?
Yes. Tell us what you are looking for through our Find Your Vintage Treasure page and we will search across our European network.
Do you offer wholesale or trade pricing?
We work with interior designers, antique dealers, retailers, set decorators and professional collectors. For trade pricing or multiple-item purchases, please contact us through our Get In Touch page.